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Frequently Asked Questions

  • How do I place an order?

    You simply add the products you like to your cart, put your Email address, shipping information,add your phone number, make sure all the information are correct, chose the shipping rate you prefer then pay with Paypal.

  • What are your shipping rate?

    We have 3 Shipping rates in general : Standard shipping which takes 15-90 business days $12 Fast shipping Which takes 15-35 business days $16 Express shipping which takes 5-7 business days $80 it depends on your country which rates are available you can check it at checkout :)

  • What payment methods do you accept?

    Temporary we accept only Paypal but soon we will be able to accept all payment methods including: Visa Mastercard Apple pay American Express

  • How long will it take to receive my order?

    It depends on the shipping rate you chose when checking out if you chose Standard it will take between 15-90 days if you chose Fast it will take between 15-35 days if you chose Express it will take between 7-10 days

  • Do you offer international shipping?

    We are proud to offer worldwide shipping, bringing our products to nearly every corner of the globe. Whether you're in bustling cities or remote countryside, we strive to deliver your orders with speed, reliability, and care. No matter where you are, you can trust us to bring the products you love right to your doorstep.

  • Do you offer refunds?

    Our refund policy ensures your complete satisfaction with every purchase. If for any reason you encounter an issue stemming from our end within 14 days of your purchase, we are committed to making it right. Whether it's a defect in the product or an error in shipping, we've got you covered. Simply reach out to our customer service team, and we'll guide you through the process of returning the item and receiving a full refund or replacement, hassle-free. Your peace of mind is our priority, and we strive to exceed your expectations every step of the way.

  • What should I do if I receive a damaged or incorrect item?

    You can contact our customer support sending a picture of the damage or the wrong item and we will review it for a refund or replacement

  • Can I cancel or modify my order after it's been placed?

    Unfortunately you can not cancel your order after placing it.

  • How do I contact customer support?

    You can contact us via Whatsapp: +16509121895 or via Email: ozmanmerow@gmail.com

  • How do i signup?

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